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Frequently Asked Questions


1. What are your shipping options?

We ship most of our products via UPS. At checkout, you have the option of selecting UPS Ground, UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select. 

If you are located outside of the continental United States, however, we will ship via United States Parcel Service.

2. What do you do with the personal information customers give you?

All of the contact information, credit card and shipping information we receive is used strictly for business with Carbide Processors only. We do not sell any information to third party services. 

We are registered with Authorize.net and Geotrust and are fully PCI complaint for your security.

If you have signed up for our newsletter, we will occasionally send out marketing emails which will feature articles, special/feature products and deals and discounts. However, if you do decide to no longer receive emails from us you have the option to opt-out of receiving them at any time. Don't worry, there won't be any hurt feelings. 

3. Is your website really secure?

Yes, it is.  Our customers security is our number one concern, along with the happiness of our customers.  We are a registered Authorize.net merchant and we also have a verified SSL certificate through Verisign.  Our website is also fully PCI compliant with TrustWave, which means our website goes through routine scans conducted by TrustWave making sure that of all our data is safe and secure.

If you have any further questions and/or are concerned with our online security please feel free to contact us.

4.  When will my order ship?

Typically, orders will ship within two business days. However, if an item(s) is on backorder through our suppliers, it can take up to two weeks for products to ship.  An email will be sent to you as soon as your order ships. 

If you would like to know about items being on backordered, feel free to contact us and we will find out for you as soon as possible.

5. What are your hours of operation?

We are located in Washington State and we are here Monday through Thursday  from 8 AM to 4 PM (Pacific time) and on Fridays 8 AM to 3:30 PM (Pacific time). 

6. What if I'm not satisfied with the product(s) that I bought?

Our customer's happiness and satisfaction is our number one goal at Carbide Processors. If at anytime you are not satisfied with any of our products, we will gladly refund you the full amount of the product. Please send all items back to us.  We will take all defective and broken parts.

It takes us a day to process refunds on a credit card and it takes credit cards 2 to 3 business days to process. If you purchased products from us using Paypal it will take one business day.

7. Can you ship to multiple addresses?

Unfortunately, due to shipping costs, we cannot ship to multiple addresses on one order.  In order to ship to multiple addresses, you would have to set up more than one order.

8. Can you ship out of the continental United States?

We mostly can ship out of the continental United States; We will ship almost everywhere but there are a few exclusions. Due to high international shipping costs, we prefer to ship international orders via USPS whenever possible. We also only ship items that will fit in the largest flat rate box from USPS; therefore, most of our larger product lines (Woodpeckers and Incra) are not able to ship internationally (with the exception of Woodpeckers products going to Canada). 

We have also seen issues with international credit cards not processing due to an address mismatch. We require all credit cards to go through an address verification system, which most international banks do not offer. Therefore, PayPal is the best option for international customers and orders. 

9. How do I choose the right tool?

Choosing the right tool is often hard, especially when we have such a large selection.  Our website does feature lots of resources to assist you shall you need. 

And if you still cannot choose the right tool, give us a call and we will more than happy to assist you in the selection of the perfect tool for you.

10. What methods of payment do you accept?

We accept everything (Mastercard, Visa, American Express and Discover) as well as PayPal. 

11. How will I know my order has shipped?

Once an orders status has been changed to shipped, an automatically generated email will be sent to notifying you that your has indeed shipped. 

This email unfortunately does not include a tracking number and in case you need one or would want one, just give us a call or an email and we will be more than glad to supply you with a tracking number.

12. Does your online store charge sales tax?

Currently, our store only charges sales tax for customers with shipping addresses in Washington State.  The sales tax varies per area in WA and our store tax settings are set up by different Washington zip codes so the appropriate tax rate will apply.

 

 

If you have any further questions, please feel free to contact us during our office hours at 1-800-346-8274 or email sales@carbideprocessors.com and we will be glad to answer all of your questions.



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