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Carbide Suppliers Questionnaire
IntroductionOur customers are upset if there are defects as few as one in a thousand. Therefore we have to do better than that. Can you do better? How? Proof?
Can we meet? Metallurgist Production manager Head of Q.C.
What sort of a program are you prepared to offer us? Do calculations e.g. 30,000,000 saws x 24 tips by size = how many tons? How many $? WA 7150 is about 1,000 parts per pound 72,000,000 = 72,000 pounds = 36 tons List price is $0.081 each 72,000,000 x $0.081 = $5,832,000.00
QualityWe need specifications for quality and for delivery The specifications must be readily and easily verifiable at both ends What kind of specifications do you have on your materials? What kind of information do you have on the use? On grinding
Specifications on materials? What chemicals are used? Chemical % - Test for content by % Range +/- on chemical constituents How well are they mixed Use a backscatter electron microscope to show the consistency of the surface e.g. veins Quality of the chemicals used Virgin material Grain size What else is important?
Inspection points How many Where What % gets rejected at each stage?
Suitability for use What standards for wear Tests for wear What standards for toughness Tests for toughness Tips are shipped clean or dirty? Clean to what degree? Variations in size Important because of automatic equipment
Surface treatments What standards for surface chemistry Tests for surface chemistry How do you select which surface treatment to use? Surface friction for automatic feeders How do you test surface condition? Flow of a measured piece? Contact angle?
TestingTest procedures - what do you use now? Test lab - What do we need to test at our location? How much education can you provide? Can you provide on-site testing? Training? Equipment? DeliveryWe need specifications for delivery The specifications must be readily and easily verifiable at both ends On time delivery means from the originally promised date?
Capacity How many parts can you supply? When?
What will our priority be for production? Our flow of shipments will be Starting_______________ Monthly volumes__________ Monthly variations__________
What % of your shipped parts come back as defective? What % of your shipped parts are shipped late? What % of your shipped parts are returned for any reason? % by total parts? % by total shipment? What % of customers returned parts in 1998 and 1999? How does this compare with other WC suppliers?
References top 10 world customers Top 10 US customers
How do you handle late shipments? What are the top 5 reasons for late shipments?
Customer ServiceWhat guarantee is there on the material? Your guarantee to us and to our customers? Chain of command Decision making authority How much? At what level? Our contact?
Can we see lab results on tests of customer failure problems? How did you solve these problems? Can we see lab results on tests of customer braze problems? How did you solve these problems?New Products How many grades of carbide do you make? How many grades of cermets do you make? What is in development? When will it be ready for testing? When will it be ready for production?
What improvements can you give us now? How fast can you develop and deliver new grades to test?
Intellectual property Confidentiality agreements Who owns rights to new materials where we:ConceiveDesignDevelopWhat rights do each of us own.PriceCost of materials Where is the cost in the parts? Materials? Processing? Post treatment? How much can we save by using TiCN instead of WC?
Cooperation in R&D Is supplier willing to supply samples at their cost? How much is supplier willing to contribute to our research? How much is supplier willing to contribute to advertising and promotion?
Financial terms Can we get the same consignment inventory that others get? Supplier will get paid when we do? What discounts do you offer at additional volume levels?
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